I ordered smart phone from Verizon for my wife and got a data plan. It has since been sent to a collection agency. Customer Service was never able to confirm what the original service rep told me and they could not "recover" the web page from that day. Speaking of the 12 month plan, when I first started it up in the store many months ago, the representative told me I could pay above and beyond the $60 per month to pay the device off early. From my standpoint Verizon wants the interest that its charging and me paying it off early dips into their guaranteed revenue for the year.
A customer service rep checks with a supervisor who informs the agent that the only way I can pay the device off early is to pay the full remaining amount on the device. So Verizon takes the power to eliminate debt early out of my hand and structures it the way they see fit for the purposes of gaining additional revenues from finance charges. Not even banks do this if its truly a simple interest loan. If I want to pay my car off early they are more than happy to let me do it but not Verizon Wireless.
My wife purchase a new iPhone 7plus in July. At first the phone worked ok but it soon developed a problem with everyone she called. They would tell her that her voice was garbled and it sounded she was talking through a tunnel. We visited our local Verizon store several times and were told that it was an Apple issue. We were told to contact Apple customer service. Every time we called them on her phone they asked us to call back on a different phone because they could not make out what we were saying.
Apple finally told us to take the phone to an Apple Store which just happens to be 50miles from our home. When we got there the technician said the phone passed all diagnostics and then basically told use to " get lost". I will never buy another Apple piece of crap as long as I live. We return to our local Verizon store in Sandusky, Ohio and were told to try using their "Tech coach" service.
I spent 2 1/2 hours on my Samsung phone with the Tech coach to trouble shoot the defective iPhone. The tech actually wanted me to swap parts from my to to the iPhone. That is when I ended the conversation with that guy.
We finally were able to get our local Verizon store to authorize Apple to send us a replacement phone. When we got the new phone activated the problem was solved. Verizon could have saved us many hours and many miles of driving if they would have just done the trouble shooting at the local store, but noooooo.
They tried to duck out of their responsibility to the customer. All they want to do is sell something to you and then forget about you. I am done waiting for hours for these people to act like they are going to help me then tell me I don not have a problem or that it is someone else's problem. Apple and Verizon both suck and I will be taking my business elsewhere from now on.
So much for being a loyal customer for many years. I am absolutely shocked at the customer service I have received today. On Saturday night my iphone 5 finally died for good.
I live at least forty minutes away from the nearest tmobile store . I decided it was time for a change and since Verizon has better service in my area. When I called Verizon , Edward answered and walked me through the process of getting a new phone, plan and accessories. I paid over $50 for the accessories and tax.
I was very excited about my new phone, especially since Edward stated it would be here Tuesday. I came home today, I found no hang tag and no package. I found the tracking code in my email and saw that it had been returned to Verizon because my address was wrong . I then called Verizon to work out the problem. I have been a happy Verizon prepaid customer for years. Yesterday, I purchased a new smartphone and transferred my account to the new phone.
I have had some financial reversals in the last few months due to illness in my family and so chose this month to purchase phone cards for smaller amounts than my usual $45. After I transferred my account to the new phone, I was informed that although I have $15 left on my account I will be unable to use my phone, that all services have been suspended. I cannot talk to anyone on the phone from Verizon. I just get this automated voice telling me to pay the $45. I HAVE PAID $45 THIS MONTH, JUST NOT IN ONE CHUNK!!!!!!!!!!!!
I have not had that much money all at one time, not when my old phone went kerplooey too! I just want my phone services back, especially considering that I have now paid the $45 monthly fee. I recently visited your store to try to make payments to a bill for my son.
If you don't want to get paid little by little then the other option is no payment, and the cost of courts and collections, wouldn't you think a little is better than none. All of this occurred after a half hour wait for some one who could look at his account due to password not being right. We were standing in a Verizon store with a representative. We still had to be transferred three times to get any help.
If you were to put all your purchases on the card and then apply your rewards toward your Verizon payment, you could take a decent chunk out of your monthly cell phone bill. Say your household spends $300 a month on groceries, $50 on gas, $100 at restaurants and $300 on other expenses that could go on a credit card, and you also use the card to pay your $110 Verizon bill. Every month, you'd earn $22.20 worth of Verizon Dollars, enough to shave more than 20% off your phone bill. Verizon enables you to view a detailed breakdown of your monthly bills through its My Verizon website. The website also enables you to pay your bills, add services or change your account information.
I am not able to get into my account although I did chat with a representative on Feb. 7 easily. I am in Vietnam so can't call or text you in the states. Please contact me via email as I do have a problem with billing. I have an email and a confirmation number verifying that my account will be suspended for a couple of more months. Your representative and I chatted on Feb. 7 and a couple of days later I received an email from Verizon restating that indeed, my account is suspended and I will simply pay a $10.00 monthly fee.
I just got my bill from you saying I owe $83.07 by March. I certainly can't use data or calling on Verizon as my Verizon sim card is not in phone! I am only eligible for Verizon Edge if my contract is up or I sign a new contract.
It would cost me $240 to break my existing contract with Verizon Wireless and honestly its cheaper to do that then to buy a device at full retail price. But when I am ready to break the contract it will not be to sign a new one with Verizon Wireless. I have had enough for your lack of care when it comes to existing customers. Not even the plan under which I purchased the Note II is still available if I wanted to pay the balance off of the 12 month payments and do another stretched device payment over 12 months. So again my only option is to purchase a device at full retail price paying it all at once today or cancel my contract and start a new one so that I would become eligible for Verizon Edge.
Let me begin by saying I have been with Verizon Wireless since they bought AirTouch. I have averaged my payments to them for this period of time and it's almost $80K. I am having problems with my current iphone 4 and called to see if I could get an early upgrade so I can get the iphone 5, I am 48 days away from an upgrade, 48 days! What ever happened to that Company that used to answer when you called them "your problem is ours"? One of the phones on my account is almost out of contract, will not upgrade that one, and will term contract after both phones are out of contract and go to another carrier, what the heck right? I expected great customer service and something for my loyalty for all these years, stupid me, so any other carrier cannot disappoint me further.
Verizon, better Companies than you have ceased to exist because of poor customer service and treating loyal customers like crap. Eventually you will wish you treated customers better. Customers can save more, earn more and do more with the Verizon Visa Card.
Once approved, the card can instantly be used on that day's Verizon purchase. It's the only credit card that is eligible for the Auto Pay discount of up to $10/mo per line on select plans. I have been having issues with this company from the time I switched to them, Every representative seems to tell you things different im wondering if they are training these people. I am a Veteran and I will let my fellow soldiers know to stay clear away. I contacted Verizon after finding out my husband had been paying the bills on an account that was supposed to be cancelled 6 months ago.
I had originally been setup with two phone numbers (although one # never worked) because it was a cheaper plan. When I switched to Sprint six months ago because they offered me a free phone and cheaper plan, they cancelled my service with Verizon. I also had called in a month later to make sure I received the last invoice and that my account was cancelled.
Verizon switched one number but not the other. They now say that because it wasn't in "their notes" I still owe for this number and if I want to cancel it, I have to pay yet ANOTHER early termination fee. I already asked to pay this and get a final invoice SIX months ago. They won't give me a credit or cancel without penalty even now when I've never even been able to use the other phone number or line- EVER. First of all, it is so hard to get to talk to a HUMAM at Verizon. I had to have a modem replaced last month.
This month, I had not received a bill so I kept calling the number on my bill that I am instructed to call if I have a problem. After I don't know how many try's , but I finally did talk to a woman who was very unconcerned. What I was told, someone at Verizon had changed my billing address to my physical address which I had made very clear, we do not receive mail at our home. I ask if she could change it to the correct billing address. She said she would put a request it put my bill is due tomorrow.
I told her I would pay over the phone this one time but I wanted her to be sure the address change went through. I was suprised when she told me I could pay her but it would cost me $3.00 extra but I could go to a Verizon store to pay it or on line. She said she had already put a request it but it sounded like she did not want to be bothered.
PayNearMe, an alternative payments product from the company formerly known as Kwedit, provides a compelling way for the 'unbanked' to use cash payments for online goods. The "unbanked" refers to consumers who don't have traditional bank accounts or cannot qualify for credit cards. PayNearMe allows people who don't have or don't want to use credit or debit cards to purchase products, pay for bills and more with cash at thousands of 7-Eleven stores in the continental U.S. And today, PayNearMe is announcing it's first implementation of its utility bill product the City of Fairfield, Calif. You can move over an existing number or sign up with a new one. If you would like to transfer a current number, you will need access to your current carrier's account information.
If it's a new number we will only need the plan form filled out. All contracts and forms can be found in the "sign up for service" page. If you are wanting a new device, all phones are available on a per-order basis. Unless there are shipping delays, all phones are shipped and arrive to the Huskertech store within 3-5 business days.
At this time you will be alerted of its arrival and can come pick it up at your earliest convenience. Our friendly staff can help you migrate all of your information over and get you set up with what you need. My home telephone # is I have been trying to cancel this phone service due to the results of you not repairing the service . I have taken off from work 3 times and you have failed to uphold your end of the agreement within the terms and conditions of services. Since the ending of July 2015 I have had no phone service. Technical Issues from what I have been told by the employees at your company.
Two of the latest appointments you have called me to cancel the appointments – your excuse for showing up is that you have overbooked your technicians. Then you have the audacity to send me a bill for the month of August thru September knowing we have no phone dial tone/ service. Please escalate this to Billing management and cancellation management and send me a final bill. Also this is a request to mail and email me a hard copy of receiving my request of cancellation and bill correction. My address is 560 Christopher Street 2R Orange NJ 07050. The Verizon bill payment address for each customer is determined by the consumer's ZIP code.
Other options for paying a Verizon bill include online payments at the website, mobile device payments through the Verizon app, paying in person at a Verizon store, or automatically deducted payments. If your purchase qualified for a Deferred Interest promotion, interest is charged from the purchase date if the promotional balance is not paid in full by the end of the promotional period. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period.
A late fee is charged to your account if the Total Minimum Monthly Payment shown on your billing statement is not received by the due date shown on the statement. A late payment fee is charged if you pay less than the minimum required or the payment was not received by the payment due date. If payment is submitted online, it may take 48 hours to post to your account. If mailing your payment, please be sure to allow 7-10 business days for your payment to be received and posted to your account. Payments may also be made over the phone, but we will charge you a fee to make phone payments. Gift certificates and credit cards are not accepted as a form of payment.
